Woopwin Casino - Player's winnings have been confiscated.

I deposited around $251 for a 200% match bonus. I succesfully made that into $3059.32 and completed wagering, and attempted to withdraw. After a long delay, I was told I had breached some terms and conditions, specifically by betting $6 a slot pull. They say the maximum bet is $5 CAD, but this isn't true. According to Section 1.11 of the WoopWin Bonus Terms & Conditions, the maximum allowed bet size is 5 EUR "or equivalent in any other currency." Well, the equivalent to 5 euro as of today $7.84 CAD. So I am well under the "5 euro or equivilant currency " limit, by betting $6. Yet they are still saying I breached their terms. I always look over the terms very very carefully. In this case, unless its specifically stated in my specific match offer that the max bet is $5 cad, (Which it is not I checked) I dont know how they are not honoring what is said in their actual terms and conditions. They have forfeited my winnings and refunded me my deposit of $251.xx. I will send all of the email transcripts (There is not many) to whoever is taking on this case, if you decide to do so. Thank you so much and I look forward to hearing from you.

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Dear Player,

I'm sorry to hear about your negative experience. I checked the bonus T&Cs in the Canadian language and found this:

You may not place any bets that exceed the maximum bonus bet size when having an active bonus. The maximum bet size is 5 CAD (or equivalent in any other currency), per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that you are responsible for ensuring you know the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated and winnings, if any, voided.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Hello Attila.

Where did you find that it says its max bet of $5 CAD? I looked in the exactly link you showed me and right there it says this:

1.11 You may not place any bets that exceed the maximum bonus bet size when having an active bonus. The maximum bet size is 5 EUR (or equivalent in any other currency), per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that you are responsible for ensuring you know the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated and winnings, if any, voided.

So, im very confused right now. In fact, not once was I able to find anything that says max bet of 5 CAD. It only says a max bet of 5 euro (or currency equivilant) which in my case, would be $7.83 CAD.

Hello,

After reviewing the information provided, I regret to inform you that I will close your complaint as rejected.

I understand your point about the EUR 5 limit. However, the Canadian version of the bonus terms specifies a maximum bet of CAD 5 per spin while a bonus is active. I have attached a screenshot of clause 1.11 for reference.

As you confirmed that you placed CAD 6 bets, these exceeded the stated CAD 5 limit. We accept maximum-bet restrictions during bonus play, and a breach of this rule can result in the confiscation of bonus winnings. Therefore, I cannot support your request for the winnings to be restored.

I understand this is disappointing, and I am sorry I could not help you achieve a different outcome.

Thank you for your understanding.

Best regards,

Attila