Wishking Casino - Player’s account remains active despite self-exclusion request.

I created an account with wish king and after loosing my first $100 deposit. I messaged them in live chat and said block my account and permanently self exclude me im self excluded on other casino please shut it down, I did that because I wasn’t feeling the casino and it’s true. they never did that, I go on later and loose more money and messages them again and say why haven’t you closed my account when I requested it permanently self excluded, they never did anything. This kept happening to the point where they said to me, sorry your manager is on a long fact they will contact you when they are back. So I loose a lot of money when I should’ve been blocked right after the first request. I have been messaged by them saying we got your request your account has been permanently blocked since June 27th, when really it should’ve been a couple weeks before that and they also didn’t close it that day. They have stopped messaging me back since I sent them screenshots I have of our chats of me requesting it, they fully took advantage of me and they are hiding now.

i Have never withdrawn money from this casino at all I think right when I told them they just saw a green light to make some money of an individual who is clearly hooked.

I also had another altercation where I should’ve won a big win, I was playing gates of Olympus 1000 and I did a big bonus buy and I had $12 and some change on my tumble and the 1000x multiplier dropped down and right when it dropped my casino kicked me out and my account was locked for probably 5 minutes, I go back in and see that the money is gone and if you go look at the game history it has been deleted, so it was the 8th spin would’ve had atleast 13k and probably more as it would’ve kept going.

all in all, terrible casino that goes against there own rules, I have seen someone else made a complaint about this and they are probably in the same boat where they have stopped responding.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Do you have any additional screenshots of your conversation with customer support from when you first informed them that you were suffering from gambling addiction? If so, kindly forward the entire chat transcript to me at veronika.f@casino.guru. Ideally, the dates and times should be visible.
• Additionally, did the support agent provide you with any further guidance on how to self-exclude your account, or were you only provided with websites offering assistance for users experiencing gambling-related problems?
• Could you also forward me the emails you sent to the casino requesting self-exclusion, along with the casino’s responses?
• When was the first time you requested to be self-excluded from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika