Winzter Casino - Player’s account is closed with pending withdrawals.

Hello. My name is Ioan and I played at Winzter for €400 and won €800 on the slots.

I wanted to withdraw it and they blocked my account. Afterwards, I wrote to them and they said they would deposit €270 into my account within 15 business days. I asked for a receipt and they didn't send it. I'm attaching screenshots showing the outstanding balance.

I feel cheated and I hope other players don't experience this disappointment.

My contacts: [hidden by Casino Guru]

Tel: [hidden by Casino Guru]

Thank you, greetings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you received any emails from the casino after your account was blocked? What was the reason for blocking your account?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sukar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

I received €270 (what I played)

And €530 is missing from the €800 that was the withdrawal.

They sent me offers via SMS and to my surprise, they reactivated my account but deleted my withdrawal history.

I am convinced that there is no need to pay the profits.

All the best

Thank you for your reply.

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.