Winzter Casino - Player’s account is closed with pending withdrawals.

Hello. My name is Ioan and I played at Winzter for €400 and won €800 on the slots.

I wanted to withdraw it and they blocked my account. Afterwards, I wrote to them and they said they would deposit €270 into my account within 15 business days. I asked for a receipt and they didn't send it. I'm attaching screenshots showing the outstanding balance.

I feel cheated and I hope other players don't experience this disappointment.

My contacts: [hidden by Casino Guru]

Tel: [hidden by Casino Guru]

Thank you, greetings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you received any emails from the casino after your account was blocked? What was the reason for blocking your account?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sukar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

I received €270 (what I played)

And €530 is missing from the €800 that was the withdrawal.

They sent me offers via SMS and to my surprise, they reactivated my account but deleted my withdrawal history.

I am convinced that there is no need to pay the profits.

All the best

Thank you for your reply.

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.

Hello. I received €270, which is money I gambled. I'm still owed €530 in winnings.

They sent me offers and to my surprise, my €800 pending payment was no longer showing up in my account. Then they reopened my account but deleted my withdrawal history.

I understand that the casino confiscated your winnings and returned only the deposit to you. However, I need to investigate the reason behind their decision to confiscate your winnings. Therefore, please let me know the following:

• The types of games you played to accumulate your €800 winnings
• If you played with or without a bonus

Dear Sukar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru