Winzter Casino - Pelaajan tili on suljettu ja sillä on odottavia kotiutuksia.

Hello. My name is Ioan and I played at Winzter for €400 and won €800 on the slots.

I wanted to withdraw it and they blocked my account. Afterwards, I wrote to them and they said they would deposit €270 into my account within 15 business days. I asked for a receipt and they didn't send it. I'm attaching screenshots showing the outstanding balance.

I feel cheated and I hope other players don't experience this disappointment.

My contacts: [hidden by Casino Guru]

Tel: [hidden by Casino Guru]

Thank you, greetings.

Hola.Mi nomre es Ioan y jugue en ca sino Winzter 400€ y gane al slots 800€ .

Lo queria retirar y me bloquearon la cuenta. Desues le escribi y me duce que me va ingresa 270€ en 15 dias habiles.Le pedi hustorial y no me lk mando.Tegio capturas de pantallas cin el saldo pendiente de pago .

Me siento engañado y espero que no le psse a otros jugadores este disgusto.

Mis contactos: [hidden by Casino Guru]

Tlf: [hidden by Casino Guru]

Gracias ,Saludos

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you received any emails from the casino after your account was blocked? What was the reason for blocking your account?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sukar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

I received €270 (what I played)

And €530 is missing from the €800 that was the withdrawal.

They sent me offers via SMS and to my surprise, they reactivated my account but deleted my withdrawal history.

I am convinced that there is no need to pay the profits.

All the best

Hola.

Me ingresaron 270€(lo que jugué)

Y faltan 530€ del 800€ que fue el retiro.

Me mandaron ofertas por SMS y mi sorpresa fue que me reactivaron la cuenta pero me borraron el historial de retiros.

Estoy convencido que no queda pagar las ganancias.

Un saludo

Thank you for your reply.

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.

Hello. I received €270, which is money I gambled. I'm still owed €530 in winnings.

They sent me offers and to my surprise, my €800 pending payment was no longer showing up in my account. Then they reopened my account but deleted my withdrawal history.

Hola.Me ingresaron 270€ es dinero que jugué.Falta 530€ de ganancia.

Me manda ofertas y mi sorpresa fue que en la cuenta ya no aparece mi 800€ pendiente de pago.entonce me reabrieron la cuenta pero me borraron el historial de retiros.

I understand that the casino confiscated your winnings and returned only the deposit to you. However, I need to investigate the reason behind their decision to confiscate your winnings. Therefore, please let me know the following:

• The types of games you played to accumulate your €800 winnings
• If you played with or without a bonus

Dear Sukar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru