Wintopia Casino - Player’s withdrawal is delayed.

Waiting for over a month now for them to process my withdrawals. I am fully verified, already successfully withdrew in the past, played without a bonus. Have asked my VIP manager multiple times already for the reason of the delay, no response received. Since it's over a month now I am opening this complaint. Screenshots of communication attached.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wintopia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When was your account verified?
• When was the last time you were able to withdraw? Have you used the same payment method as last time?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas