Wintopia Casino - Player's withdrawal is delayed.

Hello! 9.3 i managed to get a small win (i used the welcome bonus but never touched the bonus funds since the bonus is unsticky). Since then i have completed two rounds of verification and 23.3 i received notification that my account has been fully verified and i should be able to make transactions without further inquiries.

My withdrawals are still "pending" and have not received any funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear rowenator,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for the information and the screenshot provided — I can see that your withdrawals have been pending for quite some time, despite your account being marked as fully verified.

In order for us to better understand the situation and proceed with the investigation, I would like to kindly ask you to clarify a few important points:

• Have all wagering requirements (if any applied) been completed?
• Did the casino provide any reason or explanation for the delays after your account was marked as fully verified?
• Have you received any additional requests for documents or verification after March 23?
• Have you tried contacting the casino via live chat or email, and if so, what was their response?
• If possible, please provide or forward any communication with the casino, including emails or chat transcripts, to petronela.k@casino.guru.

These details will help us determine whether the delay is related to verification, payment processing, or another internal review on the casino’s side.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela