Wintomic Casino - Player’s account has been suspended.

I registered a Wintomic account on @8th June, 2026 with email: [hidden by Casino Guru] and phone number [hidden by Casino Guru]

I made total deposit of $440.3

I wagered my balance daily on the platform and my balanced increased astronomically to over $3,600 without placing a single withdrawal.

Yesterday being 2nd July, 2026 I got a mail that my withdrawal has been suspended till I verify my account. On getting such mail I proceeded to verify my account by provided my government issued ID card and live facial verification. This was approved, however I got another mail that my account will need further live video interview with their security team. They asked for a convenient date and time, I told them this can be done in the next 30 minutes since it was strange to me and I was getting worried.

Unknown to me, my account was already BLOCKED, I couldnt login to my account again.

I got more worried, asked to know why they blocked my account but they said nothing to that, only generic response that I should wait.

This has been 12 hours of waiting with no clear timeline and it seems super shady that such is happening to begin with since I never went against their T&C, mind you my account was already upgraded to VIP in this few days all because of my gameplay, I fear there is something sinister at play, hence my reason for raising this complaint with hopes I get my funds.

Thanks you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Has the casino suggested any convenient date and time for the video call yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika