The player from Italy made a withdrawal request of €90 on October 23rd, which shows as processed in his account history but has not yet been received. Despite providing a bank statement confirming non-receipt, the support team continues to say that the process is taking time.
WinSpirit Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 23h 29m 21s
WinSpirit Casino
Safety Index 3.2 Very lowCase summary
Discussion
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17 hours ago
Translation
Good evening. On October 23rd, I made a withdrawal of €90 on the Winspirit website. The history says processed, but I never received it. I also sent a bank statement clearly showing that I haven't received the withdrawal, but support keeps telling me that the process is taking time. How long should this process take?
Automatic translation:
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30 minutes ago
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30 minutes ago
Dear FrancescaRo1986,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me the date when you asked for withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
