WinSpirit Casino - Player's withdrawal has been delayed.

I deposited funds $2500 from my bank account to Winsprits for my account balance to play pokies on the app.

I deposited these funds on the 8th June 2026.

I have contacted them everyday via the chat and also the details I was sent, they still not have credited my account even after showing them the money deducted from my bank account, and all KYC is up to date and verified.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear StrawberryChalk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

I have disputed with my bank, it's difficult as I've deposited to them before and my bank now approves the payments.

My bank has told me the money definitely left my account and was paid to them.

It has been well and truly more then one month since I deposited these funds.