WinSpirit Casino - Player's withdrawal has been delayed.

I deposited funds $2500 from my bank account to Winsprits for my account balance to play pokies on the app.

I deposited these funds on the 8th June 2026.

I have contacted them everyday via the chat and also the details I was sent, they still not have credited my account even after showing them the money deducted from my bank account, and all KYC is up to date and verified.

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Dear StrawberryChalk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.