The player from Germany faces an issue with withdrawing money after inadvertently losing 100 euros while buying free spins with a 20 cent stake at Winspirit Casino.
WinSpirit Casino - Player's funds have been confiscated.
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Current status
Waiting for Casino Guru to reply
4d 23h 48m 55s
WinSpirit Casino
Safety Index 3.2 Very lowCase summary
Discussion
Public
Public
5 days ago
Translation
I bought free spins with a 20 cent stake for 20 euros and 100 euros were deducted at Winspirit Casino.
Automatic translation:
Public
Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinSpirit Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player account accessible to you? Can you log in?
- Is the information about the game rounds you played in your game history? Does the information match your other screenshots?
- Which particular game rounds did the casino investigate?
- Were you provided with detailed round breakdowns from the casino?
- Is your game history accessible in the game itself? What results are displayed?
- Share any further evidence with me as screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
