The player from Canada has his account blocked with a remaining balance of $18,300 CAD, which consists of his deposits rather than winnings or bonuses. Despite depositing a total of $22,500 CAD, he is facing account closure without reason and is not receiving any responses to his emails regarding the refund of his remaining balance.
WinSpirit Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 21h 45m 18s
WinSpirit Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
10 hours ago
I got my account blocked with a remaining balance of 18 300 $ CAD wich is money I have deposited its not winnings or bonuses I deposited 22.5k in total so I am already in lost and now Winspirit decided to close my account without giving me any reasons they are not awnsering my emails regarding the remaining balance that I want to be refunded !
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Public
2 hours ago
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Public
2 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Did you activate any bonuses on top of your deposit?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
