The player from Canada had his account blocked with a remaining balance of $18,300 CAD, which consisted of his deposits rather than winnings or bonuses. Despite having deposited a total of $22,500 CAD, he faced account closure without reason and did not receive any responses to his emails regarding the refund of his remaining balance. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders.
WinSpirit Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: C$18,500
WinSpirit Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
I got my account blocked with a remaining balance of 18 300 $ CAD wich is money I have deposited its not winnings or bonuses I deposited 22.5k in total so I am already in lost and now Winspirit decided to close my account without giving me any reasons they are not awnsering my emails regarding the remaining balance that I want to be refunded !
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Did you activate any bonuses on top of your deposit?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear arshadabdulghafoor1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
