Winsly Casino - Player’s account is closed with excessive document requests.

I created an account on Winsly.com on 27nd of February, took the welcome bonus and played for a bit. I was lucky to start with some winning. On 5th of March, out of nowhere, I got an email saying my account is closed until I send some documents: ID, address proof, payslips for one year and bank statements for one year. And all need to be NOTARIZED!

I understand I have to provide ID and address proof. Payslips and bank statements for one year seems like a stretch for a four days old account.

Although, everything being NOTARIZED seems just crazy. Am i supposed to take my payslips and bankstatements to a legal clerks to notarize them? What am I supposed to tell them? For what purpose?! Also, Norwegian clerks take a high fee to notarize.

This is completely obviously just a scare tactic to tire me out, forfeit my welcome bonus and is completely unfair.

I can provide even an ID, I can even get the ID notarized if necessary, along with address proof, but I think the rest is way unfair.

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Dear shells,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise which documents you have already provided, and when exactly you sent the last one?
• Have you provided some or all of the documents the casino requested?
• Have you discussed the verification requirements with the casino already? What response have you received? If there is any additional communication between you and the casino, please share it with me at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas