The player from Poland had made a PLN 240 deposit via instant blik payment, but the transaction was rejected, and the funds had not reached her account. The casino claimed it was not at fault, despite her having provided payment confirmations. The Complaints Team had advised her to contact her payment provider for investigation, but due to a lack of response from her, the complaint was closed without further resolution. The player retained the option to reopen the complaint in the future if she chose to continue communication.
Winshark Casino - Player’s deposit has been rejected.
Closed
Our verdict
Player stopped responding
Amount: 240 zł
Winshark Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
Hello today I made a deposit on my player account for the amount of PLN 240 by blik, i.e. an instant transaction, and the money did not reach my player account, and the transaction is as rejected, and the casino claims that it is not their fault. The payment I made was an instant blik payment, so my deposit is on their account. I am attaching my payment confirmations about the rejected transaction. Please help me with this casino in order to recover my money.
Automatic translation:
Public
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7 months ago
Dear dzowita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
7 months ago
Dear dzowita,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
