Winshark Casino - Player faces withdrawal delays.

I deposited a sum of money, won 4000 euros and when I go to withdraw it I get no response. Other than that I have to send documents which I have already done. This has been going on for several days.

I have spoken to both live chat and their email but keep getting the same answer that I should "submit" things I have already submitted.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winshark Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Which documents did the casino approve and which it didn't, to your knowledge?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas