The player from Japan had been accused of money laundering by the casino, and despite submitting documents, he had not received his payment even after six months. The player had claimed to have submitted all required documents, but the casino had deemed them insufficient. We had reached out to the casino for more information, but they declined to share any documents or further details as we were a third-party. Consequently, we were unable to investigate further and had to close the complaint as 'unresolved'. We had advised the player to contact the Gaming Curacao Authority for further assistance.
Wins Royal Casino - Player's winnings have been delayed due to suspected money laundering.
Unresolved
Our verdict
Uncertain case
Black points: 759
Amount: €4,500
Wins Royal Casino
Safety Index:LowCase summary
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