Wins Royal Casino - Player’s account is closed and withdrawal is delayed.

Your username at the casino: sebbbe8383

Date of incident: 20260412 Withdrawal requested in April 20260412 account locked approximately one month ago.

Description of the problem:

I requested a withdrawal from WinsRoyal in April 2026. It remained in "pending" status for a long time. About a month ago, my account was locked and I could no longer log in.

I have contacted WinsRoyal support multiple times via email and live chat to get an explanation and have my withdrawal processed. I have received no response at all.

My claim:

I request that WinsRoyal pays out my remaining funds, which is 551 euro

Attached evidence:

· Screenshots of the withdrawal request and the "pending" status.

· Copy of email correspondence with the casino's support.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina