Winorio Casino - Player's account has been closed.

Hey since winning on winorio aprox 3 weeks ago i had to do multipule steps of kyc selfie/holding paper/documents etc evrything was verified. 3 days later no response nothing i try to login account disabled. I keep emailing with the casino and the same response i get evry week. ''we are waiting on management for further instructions'' if i ask for any form of time frame or indication what they want from me for my account i get ignored. if i ask why my account is disabled i get ignored. im not sure what to do right now and this is quiete alot of money for me. im getting verry frustrated and the answer i get from the in the email feel more autogenerated then human answers.

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Dear bertje,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after submitting the documents for the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila