The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed receipt of the withdrawal, leading to the complaint being marked as resolved. We appreciated the player's cooperation and encouraged them to reach out for any future issues.
WinOlot Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €3,600
WinOlot Casino
Safety Index:LowCase summary
Discussion
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1 month ago
Translation
I requested a payout of €3,600.00 on November 1st, 2025. No response. No email, simply nothing.
Automatic translation:
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1 month ago
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3 weeks ago
Dear Hitpe,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Hitpe,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
