Winnerz Casino - Player’s withdrawal is delayed from Winnerz Casino.

Hello CasinoGuru,

I requested a withdrawal from Winnerz Casino on October 9th, and after 8 days the payment still hasn’t arrived.

My account is fully verified, and there are no pending requests from the casino.

Their support has been vague and unhelpful, offering no clear timeline or explanation for the delay.

On top of that, the 30,000 NOK withdrawal limit makes it extremely slow to receive larger winnings, at this rate, it could take months to get my full amount.

I’d appreciate your help in resolving this issue and ensuring Winnerz processes my withdrawal as soon as possible.

Thank you.

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Dear Aisha43,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Aisha43,

We would like to provide an overview of your current situation and the steps that have been taken so far.

On 09/10, our security systems flagged your account for an additional verification check, which is part of our standard procedures to keep all players’ accounts secure and compliant with our policies.

Following this, our Sportsbook team conducted a thorough review. Their assessment was finalized on 17/10 and confirmed the need to proceed with the additional verification process.

Currently, your account is undergoing this verification. As you were already informed, the first step—selfie verification—has been successfully completed. The next step, video verification, was initially scheduled for 22/10; however, understanding your availability, we have arranged this appointment for 29/10, following your suggestion, to better accommodate your convenience.

We sincerely appreciate your patience and cooperation throughout this process. Please be assured that once the verification is successfully completed, your withdrawal will be processed promptly.

Should you have any further questions or require assistance, please do not hesitate to reach out via live chat or email at support@winnerz.com. It would be our pleasure to assist you.

Thank you once again for your understanding and continued trust.

Best regards,

Darja

Dear Aisha43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru