Winnerz Casino - Player's account is reopened despite self-exclusion.

Winnerz Casino hat mehrfach trotz meiner Spielsucht und immer wiederholten Selbstausschluss für immer mein Konto 3 mal geöffnet so das mir ein Schaden von ca 2000 Euro oder mehr entstanden sind.Winnerz Casino weigert sich mir mein Geld zurück zu erstatten.Ich bitte hier um Hilfe und das Ranking dieses Casino zu senken!

Dear phein67,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnerz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you informed the casino about your ongoing gambling issues at any point in the past?
• If so, could you please provide evidence of this?
• Could you please explain in more detail who initiated the reopening of your account and what the process was like?
• Is your player's account currently blocked?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear phein67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.