Winnerz Casino - Player alleges winnings were confiscated.

Hello, I encountered an error some time ago but I didn't report it because the casino claims there is no error. On June 13, 2025, I played Olympus 1000 at the Winnerz casino. I won there with a maximum win of 3.00. That's what it showed. I should have won PLN 45,000. I won PLN 36,000. In the replay history, the multiplier is displayed as x12,000 when the maximum win on this game is set to 15,000. I was cheated out of PLN 9,000. All the evidence is in the attachment and here is the replay from the game: https://www.pplink.social/2PwLFt1Cru

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Dear Akkkk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to katarina.d@casino.guru?

Can you please share your game history with us?

Have you stopped playing right after the incident? Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

Hi i send screenshots on mail

So, in short, I won the maximum win on the Olympus 1000. The maximum win on this slot is 15,000x. Of course, when I enter the game, at the top while playing, it says 15,000x, but in the description there is a scam where the maximum win is 12,000x. Also, on the manufacturer's website, PragmaticPlay, when you launch the slot, it says 15,000x, and in the description it also says 15,000x. I should have won 45,000x. I'm writing after such a long time because a friend told me I should have won more.

and i stopowe playing after the incident anyway because I thought I was paid well

Dear Akkkk,

thank you for your response and email.

After reviewing the provided evidence and discussing your case in length, we have have concluded the following.

The game's stated potential for winnings up to 15,000 times your bet is noted. However, to substantiate a claim of such a win, a screenshot displaying the actual win of 15,000 times your bet is required. As this has not been provided, we are unable to verify this specific claim.

Furthermore, we acknowledge the possibility of differing agreements between Pragmatic Play and individual casinos. Unfortunately, we are unable to verify the specifics of such arrangements, as our mediation services do not extend to agreements between game providers and casinos.

If you remain dissatisfied with this resolution, we recommend submitting a formal complaint directly to the game provider, Pragmatic Play.

This complaint will now be closed.

All the best,

Katarina