Winna Casino - Player's winnings are delayed.

Winning bet registered as loss. I have been waiting over 20 hours and still Winna has not given me my winnings

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you are experiencing. Please allow me to ask you a few questions to better understand the situation.

• Am I correct in understanding that, according to the game rules, hitting three winning numbers should result in a 1.40x win multiplier on your bet?
• How much did you bet on each of the numbers you selected?
• Have you contacted the casino's support team to report the incorrect loss? If so, have you received any response from them yet?
• Could you also please send me the client seed, server seed, and nonce of the round in question?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica, yes 1.4X . My bet was for $40.96. I’ve contacted Winna numerous times but with no results.

Thank you for your reply.

Please send me the client seed, server seed, and nonce of the round in question.

Also, kindly forward me the communication between you and the casino customer support regarding the investigation of the game round at veronika.f@casino.guru.

Dear Oscar2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru