The player from Buenos Aires, who had permanently excluded himself, had been allowed to log in and deposit $61.89 worth of Solana, leading him to believe the exclusion had been lifted. However, Winna then denied him the ability to play and withdraw his deposited funds. We asked him for details about his self-exclusion, the deposit, and any withdrawal or verification issues, but the complaint was later marked as resolved by him. As a result, we closed the case as resolved after his confirmation.
Winna Casino - Player’s account is restricted following self-exclusion.
Resolved
Our verdict
Case closed
Amount: 61 USD₮
Winna Casino
Safety Index 9.3 Very highCase summary
Discussion
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4 days ago
Although I had permanently excluded myself but Winna allowed me to login and deposit $61.89 worth of Solana. I thought the exclusion is lifted since I was able to login and Winna provided deposit address and I deposited $61.89 worth of Solana. Now Winna won’t let me play and won’t let me withdraw my Solana to the same address I deposited from. Please help
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yesterday
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yesterday
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- When and how did you permanently exclude yourself from Winna Casino? Did you mention gambling addiction or gambling-related harm? Please forward your original request and the casino’s confirmation to veronika.f@casino.guru.
- When did you make the Solana deposit, and what exactly happens when you try to withdraw it? Please send a screenshot of any error message or restriction.
- Have you contacted the casino about returning this deposit? Please forward the relevant correspondence, including any explanation or instructions you received.
- Has your account been verified, or has the casino asked you to complete verification before returning the funds?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ben2026,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
