Winna Casino - Player’s account has been closed.

I had a house fire and lost my device and everything. When I emailed winna support to figure out a solution they informed me my account was now closed and no reason given. This was right before monthly bonus was to be clsimed and I earned that by depositing and wagering. I'm asking that winna at least give me access to my monthly bonus they can keep the account I won't play there anymore.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please let me know if you had any real money balance on your account?

What specific details has the casino provided about the closure of your account?

Do you have any documentation of the bonuses you earned prior to the account closure?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Thank you for your patience, and stay safe.

Hello,

I rechecked your account and it is not clear why one of our support agents deactivated the account.

It is now active again and your monthly bonus is still available to claim.

I added $2.45 to your account again which was your expired weekly that you were not able to claim due to the deactivated account.

I'm sincerely sorry for this incident and we will further investigate what caused the initial closure of the account.

Thank you so much.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.