WinMate88 Casino - Player’s winnings have been confiscated.

Hi so i collected new registration bonus of up $28 can't remember exactly how much I got but I had to reach $60 for withdrawal and I would receive $28. I got well over the amount hit withdraw couple minutes later they try say I have multiple accounts.i asked for proof all they sent was my name 2 times last 3 digits of the 2 mobile numbers. I tried to explain I just got a new phone N Sim an have proof. That Noone in this house has the number ending in 684 an can show proof. Nope still won't pay me what iam owed.. or more proof IPs address etc etc. I want what's owed to me

Dear Sissy_law13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with a deposit bonus or a no-deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear Sissy_law13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.