The player from India reported a discrepancy in his account balance after depositing at Winmatch365. After incurring a loss of ₹8,607.50, his account showed only ₹2.46, which did not align with his expected remaining balance. He had also reached out to support without receiving a response. The issue was resolved by the Complaints Team, who stated that they could not assist further due to the inability to prove the legitimacy of the bets placed, especially if the account may have been compromised, and the complaint was closed.
WinMatch Casino - Player’s balance is incorrect.
Closed
Our verdict
Other
Amount: 28,000 INR
WinMatch Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your Winmatch365 account.
To better assist you in resolving this issue, I would like to ask you a few questions:
- What specific game were you playing in the Live Casino section?
- Have you experienced any similar issues with your account in the past?
- Has your game session been recorded in your game history?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
7 months ago
Thank you for your reply. I apologize, but we won't be able to assist you further in this matter. I understand this situation is frustrating, but it would be close to impossible to prove that it wasn't you who placed these bets. Especially if there is a chance that someone hacked your casino account, as this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
