The player from Greece expressed dissatisfaction with the casino, stating he had not received a bonus from the casino. The Complaints Team attempted to assist by requesting clarification on the disputed amount and the bonus eligibility, but the player did not respond to inquiries or reminders. Consequently, the complaint was closed due to the lack of communication, although the player could reopen it in the future if desired.
Winmasters Casino GR - Player is frustrated with the casino's bonus policy.
Closed
Our verdict
Player stopped responding
Amount: €4,500
Winmasters Casino GR
Safety Index:Below averageCase summary
Discussion
Public
Public
3 months ago
Translation
Unacceptable company guys, don't even give me a bonus
Automatic translation:
Public
Public
3 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winmasters Casino GR.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify what the disputed amount of 4500€ represents in your situation?
- Which bonus do you believe you are eligible for? Did the casino justify you not being eligible for the bonus?
- Please share with me your communication with the casino regarding the issue to better support your complaint. Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
Dear Fekos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
