WinLion Casino - Player's account is restricted.

Dear Support Team,

I am writing to formally request an urgent final review of my account, which is currently restricted.

I have been informed that my case has been escalated to a senior team for further assessment. However, I have not received a clear explanation regarding the restriction or a confirmed timeline for resolution.

At this stage, I request the following:

A clear written explanation of the reason for the restriction on my account.

Immediate review of my account status by the relevant compliance or senior department.

Unblocking of my account, or alternatively, a clear decision regarding my account status.

Release of my remaining balance and approval of my withdrawal without further delay, provided there are no valid compliance issues.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Do I understand correctly that you had C$1400 (dispute value) in your casino account before it was closed?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina