Winit Casino - Player’s account is restricted.

I’ve won a considerable amount of money after many months of playing and many £1000s of deposits and as soon as I go to take £4330 of it out of my account as that’s the maximum withdrawal at any time a day later they’ve restricted my account stating there was a glitch with several of there games and they will be removing the funds from my account

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you are unable to access your casino account at the moment?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Jimbo1234567869,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru