The player from Germany had requested a withdrawal a month ago and faced delays despite being verified. He provided a selfie with the website background as requested, but had not received any response via email or live chat since. The issue was resolved when the player confirmed that the money had been paid out.
WinDetta Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €980
WinDetta Casino
Safety Index:Very highCase summary
Discussion
Public
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8 months ago
Translation
Hello, I've made several deposits and withdrawals at the casino. I've been verified for a long time. Then they asked for proof, so a selfie with the website background. I sent several pictures there, and since then I haven't received a response by email, and the live chat isn't helpful.
Automatic translation:
Public
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8 months ago
Dear herre242,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinDetta Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain when you sent selfies to the casino for verification?
- Are you using the same payment method and wallet address as previously?
- When was the last time you were in contact with casino support, and what did you learn?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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8 months ago
Dear herre242,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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8 months ago
Translation
Hello, sorry for the delay, the money has been paid out. Thank you!
Automatic translation:
Public
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8 months ago
Dear herre242,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
