WinBet Casino RO - Player reports technical malfunctions on casino platform.

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Dear Nicolae05121988,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please note that online casino games are designed to continue running even if the connection between your device and the game provider’s server is temporarily interrupted. In such situations, the result displayed on your screen may differ from the one registered on the server. However, if two different outcomes exist, the valid and binding result is always the one recorded on the casino’s server.

To better understand the situation and assist you further, could you please clarify the following:

• Can you specify the exact date/time when you experienced the technical malfunction?
• Do I understand correctly that this issue occurred only once and with one specific game?
• Do you have any additional video recordings or screenshots of the incident?
• Has the bet in question, along with its result, appeared in your game history?

Your answers will help us review the matter more thoroughly and determine the appropriate next steps.

Thank you very much in advance for your reply.

Best regards,

Petra

Dear Nicolae05121988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru