Winberry Casino - Player's funds are trapped due to site limitations.

Winberry has stated it works in Canada, but after I put my deposit in, my geolocation didn’t allow me to use any of the games and I couldn’t place any bets. I also can’t withdraw my funds because I haven’t met their 3x bet criteria for all deposits. I have been working with their support for weeks and they won’t help me. They have requested I illegally spoof my IP location using a vpn to try to see if that works. Their support is not helpful and I doubt I will ever see my money back. They are a scam operation

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winberry Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have any history of depositing in this online casino?
• Could you please share screenshots or videos of how it looks when you attempt to open games? Was there any game available after you launched games from a different provider?
• Has the support acknowledged that the VPN is prohibited according to the casino's own terms and conditions?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas