Wildzy.io Casino - Player's funds are being withheld.

Wildzy.io withholding €7,000 despite clear evidence

I am filing a complaint against **Wildzy.io**, operated by Rabocse Sociedad de Responsabilidad Limitada, for withholding **€7,000** of my legitimate winnings.

**Facts (GMT):**

* Aug 6, 18:44 – Deposit €200 ("Wednesday Reload" bonus). Bonus funds played and lost.

* Aug 7, 20:57 – Cancelled €1,500 withdrawal (cash returned).

* Aug 7, \~21:00 – Won €10,412.50.

* Aug 7, 21:02 – Screenshot shows balance €11,955.19 (= win + cancelled withdrawal + small cash remainder).

* Aug 7, 22:32 – Withdrawal request €8,500 submitted.

* Aug 8, 19:39 – Withdrawal rejected ("Max Bonus Cashout Exceeded").

* Later – Only €1,500 was paid, €7,000 withheld.

* Aug 11 – After I submitted timeline evidence, my account was blocked ("You do not have permission to login").

**Key points:**

1. Why would I cancel €1,500 if I already had €10,000 in my account? That makes no sense.

2. Cancelled €1,500 + €10,412.50 win = €11,955.19 screenshot balance. This matches exactly and proves cash play.

Despite this, Wildzy.io claims the win was bonus-related. I have requested logs multiple times. They have provided **no evidence, only repeated statements**. After I pressed my case, they banned me and falsely accused me of fraud.

**Requested resolution:**

* Release of the withheld **€7,000**.

* Provision of complete game logs for transparency.

* Reopening of my account to allow access to my personal data.

Attachments provided: balance screenshot, timeline visualization,

Additionally, I note that **Wildzy.io has already been banned by the Swedish Gambling Authority (Spelinspektionen)** for unlicensed operations and illegal targeting of Swedish players just 2 days ago.

Please let me know if you need anything else. I have complete mail correspondence

Thanks in advance

Regards

Stefan

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildzy.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you deposited after your bonus balance was lost?
• Was the bonus balance and real money balance distinctly listed in your player's account?
• Could you please share a screenshot of your transaction (deposit, bonus) histories, if available, and share it with me?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 

Thanks for your reply.

Could you please clarify when you requested a payout of 1500€ mentioned in your second point?

Could you please confirm the bonus was already wagered before you requested this payout?

Have you received any confirmation or a notification about when your bonus was wagered? Were you able to monitor your wagering progress for this bonus?

Please let me know.

Hello Tomas,

Thank you for your follow-up. Please find my clarifications below:

1) When did I request the €1,500 withdrawal?

The €1,500 withdrawal was requested on 31 July 2025 at 20:29 GMT and remained pending until I canceled it on 7 August 2025 at 20:57 GMT.

This request predates my 6 August deposit and the "Wednesday Reload" bonus by a full week.

Therefore, the €1,500 was clearly real-money funds, unrelated to the "Wednesday Reload" bonus Wildzy refers to.

2) Was the bonus already wagered/lost before this payout request?

Yes. The €200 deposit + €150 "Wednesday Reload" bonus was on 6 August 2025 at 18:44 GMT.

After playing, the bonus was lost and the balance reached €0 (no active bonus funds).

On 7 August at 20:57 GMT, I canceled the pending €1,500 withdrawal; those cash funds returned to my balance and I continued playing with cash.

3) Confirmation/visibility of wagering progress

I did not receive a specific system notification that the bonus was "completed" or "forfeited," and I do not recall a clear on-site tracker distinguishing bonus vs. cash. Since my account is locked, I can't verify.

However, the ability to have a €1,500 withdrawal request active since 31 July and then to cancel it on 7 August demonstrates that I had sufficient cash funds available independently of any bonus.

4) Key sequence (GMT)

• Jul 31, 20:29 – €1,500 withdrawal request (cash).
• Aug 6, 18:44 – Deposit €200 + €150 Wednesday Reload bonus.
• Aug 6/7 (after play) – Bonus lost – balance €0.
• Aug 7, 20:57 – Cancel €1,500 withdrawal → cash returns to balance.
• Aug 7, ~21:00 – Win €10,412.50 (cash play).
• Aug 7, 21:02 – Screenshot balance €11,955.19 (= €1,500 cancel + €10,412.50 win + small remainder).

I’ve attached a schematic timeline image that visually illustrates the above (GMT). I’m confident the account transaction/game logs will confirm this exact sequence.

Kind regards,

Stefan Andersson

Thanks for the explanation.

• Did you use a bonus to achieve your winnings of 1500€?

Please let me know.

Hi Tomas,

Thank you for your follow-up.

No – the €1,500 was not won with any bonus. It was real-money funds from a withdrawal request I made already on 31 July 2025. That withdrawal was pending until I cancelled it on 7 August 2025 at 20:57 GMT. Immediately after cancelling, those cash funds returned to my balance, and I continued playing with them.

Wildzy claims I was using the "Wednesday Reload" bonus from 6 August when I won the €10,412.50, but that bonus (€150) had already been lost, and my balance was €0 before I cancelled the withdrawal. The €1,500 withdrawal request existed before that bonus was even deposited, so it cannot possibly be connected.

Unfortunately, Wildzy does not separate cash and bonus balances in the account interface, and they have so far refused to provide the game logs I requested. That is why I can only rely on my own transaction records and the timeline I provided – which clearly shows that the €1,500 was cash only.

Recap:

• The €1,500 was cash from a withdrawal request on 31 July.
• I cancelled it on 7 August, then immediately won €10,412.50.
• The "Wednesday Reload" bonus (€150) from 6 August had already been lost, so it cannot be connected to the win.

Kind regards,

Stefan

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear anderssonst,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Wildzy.io Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Hi Kubo,

Thank you for introducing yourself and for taking over my case.

At this stage, there are no new developments since my last message, but I appreciate that you have already contacted Wildzy and invited them to join the platform. I’ll await further updates and will provide any additional information you may need.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear anderssonst,

I have repeatedly tried to contact Wildzy.io Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo