The player from Germany has three pending withdrawals of €500 each, which have not been processed for over two weeks despite the casino's stated processing time of three business days. He expresses concern that, with the additional amounts he wishes to withdraw, it could take months to receive his winnings.
Wildsino Casino - Player's withdrawals are delayed.
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Waiting for Casino Guru to reply
6d 11h 27m 37s
Wildsino Casino
Safety Index:Below averageCase summary
Discussion
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Public
2 days ago
Translation
Good day,
Last year I won a large sum of money at the casino mentioned above. I made a withdrawal, which went through initially. Then they asked for further documents, which I submitted. However, since then, withdrawals have consistently taken 3-4 weeks. I currently have three pending withdrawals of €500 each, but they're all over two weeks old now. Their terms and conditions state that processing takes three business days, and then it takes even longer for the money to appear in my account. I understand all of that, but the withdrawals still haven't been processed. With the amount I still want to withdraw, it will take months, if not a year. Therefore, I am asking for your help.
greeting
Automatic translation:
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18 hours ago
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18 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you been requested to submit any additional documents for the verification of your account recently?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- What explanation did you receive from customer support for the delay in the processing of your payments?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
