Wildsino Casino - Player's withdrawal has been delayed.

Wildsino do not pay anything and tell me that they do not require verification on my account since the 11th March. They say its still processing all the time i ask. 500€ is the Cashout i made using crypto. I had a 225€ bonus when i deposit 300€. Won 2855€, receive nothing and its now April!

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Dear Marlboro395,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and the lack of clarity from the casino, especially considering the amount involved.

To help us better understand your case and assess whether the casino has acted correctly, I would kindly ask you to provide some additional details:

• Could you please confirm whether your account is fully verified, or if any verification is still pending despite what support told you?
• What cryptocurrency did you use for both deposit and withdrawal?
• Have you successfully made any previous withdrawals from this casino?
• Could you please share a screenshot of your withdrawal history showing the €500 request?

Since your winnings originally reached €2855, it will also be important for us to verify how the final withdrawal amount of €500 was calculated and whether it aligns with the bonus terms.

If you have any relevant evidence, including communication with the casino, bonus terms, or transaction records, you can upload them here or forward everything directly to petronela.k@casino.guru, and we will review it carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela