Wildsino Casino - Player’s winnings are delayed.

Das Casino zahlt meine Gewinne seit Wochen nicht aus. Im Support Chat erhalte ich nichts als vorgefertigte Antworten mit leeren Versprechungen. Meine Auszahlungen verharren derweil im selben Status „Pending".

Ich habe vorher noch nie eine Auszahlung in diesem Casino vorgenommen, in Einklang mit den AGB des Casinos gespielt und die Gewinne ohne die Nutzung von Boni erzielt.

Bitte helft mir an mein Geld zu kommen!

Dear MaxbetHunter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Die älteste Abhebung ist vom 31.03.2025. Wir können gerne bis zum nächsten Montag warten, bis 14 Tage seit der Abhebung abgelaufen sind, was jedoch komplett sinnlos ist, weil das Casino ohnehin nicht auszahlen wird.

Liebes Team, also, nun sind 2 Wochen seit der ersten Beantragung einer Auszahlung in dem Casino abgelaufen und das Casino macht noch immer keine Anstalten, zu zahlen.

Warum macht weiteres Warten jetzt noch Sinn? Das verstehe ich nicht. Das Casino hat damit doch eindrücklich eine absolut fehlende Zahlungsbereitschaft bewiesen.

Könnt ihr bitte Kontakt mit dem Casino aufnehmen?

Thank you very much, MaxbetHunter, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear MaxbetHunter,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wildsino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Just fyi: no need for verification according to the casino system. Common for this casino company, as I am already verified in many of their sister casinos. Screenshot is from today April 16th 2025 and it has been like this all the time.

fyi: I specifically drew the casino's attention to this CasinoGuru complaint and the missed payments of winnings.

In the reply, the casino promises payment and states that it has once again drawn the attention of the finance team to my outstanding withdrawals (which would be about the tenth time they have been reminded of them, but never mind...).

I hereby predict exactly what will happen: Wildsino Casino will still not respond to this complaint and will not pay out my money, of course.

Hopefully CasinoGuru will rapidly lower the very high ranking of this casino, which I cannot understand in any way, after this complaint has been unsuccessfully closed!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jana and MaxbetHunter,

Thank you for bringing this matter to our attention.

After checking our records, we were unable to locate an account associated with the email address provided in the complaint. To proceed with the investigation and properly address the player’s concerns, we kindly ask that the player provide the correct email address linked to their account.

Once we receive the correct information, we will immediately review the case and work toward a resolution.

Best regards,

WildSino Team

Adresse wurde per E-Mail an das Casino übermittelt. Das Casino hat mit der Auszahlung der Gewinne begonnen und 1.000€/2.500€ ausbezahlt. 1.500€ sind noch nicht ausbezahlt.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jana and MaxbetHunter,

Thank you for the update.

Unfortunately, we still have not received a verified or correct email address from the player, which prevents us from being able to properly review the case and confirm any account-related information on our side.

As soon as we receive the correct and verifiable email associated with the player’s account, we will proceed with a full investigation and respond accordingly.

Best regards,

WildSino Team

Das ist absolut falsch. Die E-Mail Adresse wurde von mir am 25.04.2025 übermittelt und ein Mitglied Ihres Teams hat darauf sogar schon geantwortet und nach weiteren Informationen zu dem Fall gefragt.

Ich habe dann auf diese Beschwerde sowie meine ZAHLREICHEN Nachfragen bei Ihrem E-Mail Support verwiesen und darauf bislang keine Antwort mehr erhalten. Und Sie schreiben nun, Ihnen liegt nichts vor. Das ist einfach nur LÄCHERLICH und eine reine Verzögerungstaktik.

Ich sende Ihnen jetzt nochmal eine E-Mail mit einem Link von dieser Beschwerde!

Ansonsten gilt: Sie haben doch bereits 1.000 von 2.500€ ausgezahlt. Zahlen Sie einfach die restlichen 1.500€ aus und die Sache hat sich erledigt!

Dear CasinoGuru Team, the casino payed all of the withdrawals. Many thanks for your help!!

Dear MaxbetHunter,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru