The player from Norway had been unable to withdraw their winnings for two weeks despite previous attempts. They expressed concern over the ease of deposits compared to the complexity of withdrawals and faced restrictions on withdrawing to their original deposit account and using cryptocurrency. Additionally, they were unable to withdraw to either their Lithuanian or Norwegian bank accounts. The Complaints Team had closed the complaint due to a lack of response from the player, which prevented further investigation or potential solutions at that time.
WildFortune.io Casino - Player faces withdrawal complications.
Closed
Our verdict
Player stopped responding
Amount: 10,000 kr
WildFortune.io Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
I have been trying to withdraw my money for several weeks now, without success.
It is extremely concerning how easy it is to deposit funds, yet so complicated to withdraw them. I am unable to withdraw to the same account I used to deposit from — why is that? I was also informed that I cannot withdraw using crypto, which makes no sense considering the flexibility of your deposit methods.
Furthermore, I am unable to withdraw to my bank account in Lithuania, and not even to my Norwegian account. What exactly is going on?
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9 months ago
Dear Roppestad,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Dear Roppestad,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
