Wild Robin Casino - Player’s withdrawal is delayed.

Hello,

I would like to file a complaint against WildRobin Casino regarding a delayed withdrawal.

I requested a withdrawal on 21 March 2026, and as of today, more than 30 days have passed, and the withdrawal is still stuck in "under review" status.

According to the casino’s own terms, withdrawals should be processed within 3 working days, excluding weekends. However, this timeframe has been exceeded many times without any valid explanation.

I have contacted their live chat and support multiple times, but I only receive generic, repeated responses such as:

"your withdrawal is being processed"

"please be patient"

"we cannot provide an exact time"

They are not providing any concrete information, no timeline, and most importantly no transaction ID (TXID) has been issued, which means the withdrawal has not even been sent.

Additionally:

I have not been asked for any further verification, or they claim verification is not required

There is no valid reason for this delay

It feels like intentional stalling and delaying tactics

I would also like to point out the following:

If I have to wait over 30 days for a withdrawal of only €30, how long am I supposed to wait to withdraw my full balance of around €5,000? This situation is completely unacceptable and raises serious concerns about the casino’s ability or willingness to pay larger amounts.

This situation is highly concerning, as it gives the impression that the casino is withholding funds without justification.

I am requesting:

Immediate processing of my withdrawal

A clear explanation for the delay

Proof of payment (transaction ID)

If this issue is not resolved promptly, I will be forced to escalate the case further through:

public review platforms

regulatory bodies

and potentially legal action

I kindly ask Casino Guru to intervene and assist in resolving this matter.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play to accumulate your €5,000 winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you submitted any identity documents to this casino for verification at all?
• When was the last time the casino communicated with you regarding the review of your withdrawal request?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika