Wild Robin Casino - Player’s winnings haven’t been received yet.

I requested a withdrawal over a week ago. They keep on telling me that it’s been verified and everything like that. It still has not entered my account. I’m just wondering if they’re scamming people and maybe people should stop playing with wild Robin

Dear paradism201331,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear paradism201331,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I have still not received my my money. They keep on saying they’re looking into it but nothing I’ve even given them the withdrawal code for the withdrawal and still nothing. They just keep on making up excuses.

Dear paradism201331, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player, could you kindly let me know if the casino is actively investigating the missing $300 withdrawal from June 13?

Have you provided the casino with evidence that the funds never arrived (e.g. bank statement, payment provider confirmation)?

If yes, would you be willing to forward the same evidence to me at dominika.l@casino.guru, so that I can review the situation on our side as well?

Dear paradism201331,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m tired of replying you’re nothing but a scamming casino. They’ve got every excuse not to investigate and I can’t be bothered anymore. Keep the $300. I hope it doesn’t break the bank.

I have sat there enough responses showing that it never got into my bank account. They don’t do anything you know I just know I would never play at that casino again and I warned anybody else that are online users not to play at because you don’t get your money if you win

Dear player, could you please confirm whether you are still willing to cooperate and provide the information and documents we requested? If not, please let us know so we can close the complaint accordingly.

I have already sent all the information I can send as far as I’m concerned I’ll probably never see that $300. Very sad that a casino would do that.

Dear player, I must clarify that I have not received the documentation or evidence you mentioned (such as a bank statement or confirmation that the $300 withdrawal did not arrive). Without this essential information, I am unable to proceed further with the complaint or assist you effectively.

Please understand that cooperation is necessary in order for us to investigate and help resolve these matters. If you change your mind and decide to continue cooperating, I’ll be more than happy to reopen the case and do my best to assist you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.