WikiLuck Casino - Player's withdrawal request is being denied with changing terms.

I won from playing a bonus and was told I had to make the minimum deposit based on their deposit page and wager 5x and then I'd be able to withdraw full winning but later told the max was 50 euros which is 80 Canadian but then after I fulfilled my obligations to meet the terms given to me after requesting a withdrawal I was told to make another larger deposit and wager that so they added new terms after I was completed then I have gotten several emails telling me different things and giving me another set of terms, I have all the chat screen shot and all emails each one from a different person with something different to tell me and keep rejecting my request, it's a joke and the level of incompetence is so crazy you'd think your on hidden camera episode and being punked! Absolutely insane

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with? How did you find this bonus? Was it available directly on the casino website, received via promotional email, or found on a third-party website advertising casino offers?
• Which payment method did you use to deposit money into this casino?
• How many deposits did you make after attempting to withdraw your winnings? Did you use only one payment method or several different methods?
• Please note that winnings from no-deposit bonuses are usually subject to a maximum withdrawal cap. Additionally, if you had not deposited at the casino before, the casino may have requested a small deposit to verify you as the owner of the selected payment method.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika