The player from Germany had requested a withdrawal of 2250 euros two weeks ago, but had not received it despite previous prompt payouts from the casino. He had contacted live chat three times, only to receive the same response indicating that it was being handled by another department, which caused him concern about his funds. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player to inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
WikiLuck Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €2,250
WikiLuck Casino
Safety Index:Below averageCase summary
Discussion
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1 month ago
Translation
I requested a payment of 2250 euros on October 22, 2025.
Otherwise, payouts at this casino have always taken a maximum of 5 days.
My last payout was 8 months ago and it went relatively quickly and without problems.
I contacted live chat three times and always received the same answer: (It's being handled by another department.)
I'm worried about the money now.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Halunke2293,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with WikiLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 month ago
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I always use bank transfer.
I didn't use any bonus.
I am fully verified, as I have already made several withdrawals.
Best regards
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1 month ago
Translation
I have always used bank transfer as my payment method.
I am fully verified.
I didn't play with a bonus.
Best regards
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1 month ago
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Wikiluck informed me on November 10th that I still need to turn over 136 euros due to the rollover.
I've done that now, and I'm waiting to see if it works.
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3 weeks ago
Dear Halunke2293,
thank you for your replies and updates.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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2 weeks ago
Dear Halunke2293,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
