The player from Finland has been waiting for a withdrawal for two weeks, experiencing inconsistent communication from customer service after multiple inquiries. He has received different explanations without a clear reason provided for the delay.
WikiLuck Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 2h 23m 6s
WikiLuck Casino
Safety Index 4.7 LowCase summary
Discussion
Public
Public
3 days ago
Translation
I have been playing at this casino for at least a year, and have made a few withdrawals during this time without any major problems, but the processing time has been several days. This time I made a withdrawal as normal, and after about 5 days I contacted the casino's live customer support and asked about it, I was told that the money would come the next day, but it didn't. I contacted customer service again and asked about it, this time they said that I would be contacted by email, but again I heard nothing. I have been in contact with customer service 4 times and each time the explanation is different, but no reason has been given why the money has not been paid, they always promise that someone will contact me or that the money will be paid tomorrow or the day after. I made a withdrawal on the 4th of this month, so 2 weeks have passed and nothing has happened.
Automatic translation:
Public
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2 days ago
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2 days ago
Dear HenkkaSmith,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
