WikiLuck Casino - Player’s account reopened despite self-exclusion.

A few months ago, I requested self-exclusion from this casino. Days later, they closed my account. Some time passed, and the casino allowed me to use the same details to open another account; the only change was my email address. After a while, I requested self-exclusion again, but why did they let me create another account? I let it go, but today, after requesting a password reset, I was able to access the casino again. I demand a refund of my funds from the first time I requested self-exclusion on January 27th. It's clear they don't follow player protection rules. 1. Why did they let me open another account with the same details? 2. Why was I able to access one of the accounts again?

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with WikiLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila