The player from Nigeria has submitted all necessary documents for KYC verification with WikiLuck, yet his account remains unverified, and his funds of 210 USD are inaccessible. He has complied with requests, including providing proof of address, but continues to experience delays and lack of communication from the casino.
WikiLuck Casino - Player’s account is unverified, funds are restricted.
Opened
Current status
Waiting for Casino Guru to reply
6d 0h 39m 57s
WikiLuck Casino
Safety Index 4.5 LowCase summary
Discussion
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WikiLuck Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you?
- Have you contacted the casino support after your address was updated for an update? Have you received any response?
- Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
