WikiLuck Casino - Player claims that payment has been delayed.

Hello,

I requested a withdrawal on Wikiluck on October 30th, and it has remained in "Pending" status ever since.

I've contacted customer service several times via email and chat, and they always respond with generic messages saying that "the withdrawal is under manual verification" or that "the payments team is doing everything possible." However, they don't give me any specific date or reason for the delay.

My account is fully verified, I have no active bonuses or restrictions. I believe more than enough time has passed and the casino is not acting transparently.

Please, I request Casino Guru's assistance in getting my withdrawal completed or at least providing me with a concrete explanation for the reason for the block.

Thank you in advance for your support.

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Dear Sandrogg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila,

Thank you very much for your response and for the information.

I confirm that my account is now fully verified (KYC completed) and that the casino has acknowledged that my withdrawal request has been under manual verification since October 30th.

I understand that they usually wait 14 days before intervening, but I would appreciate it if you could keep my case under observation, as the casino does not offer any concrete information about the reason for the delay or an estimated timeframe.

Thank you in advance for your time and support.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sandrogg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila