Whale.io Casino - Player's verification is delayed.

SCAM, SCAM, SCAM!!!

I have documented proof and I’m ready to share it with anyone who doesn’t believe me. Be careful.

My account is *******.

I have screenshots from the support chat on the site where a representative actually threatened me. When I asked if this was a scam, he replied: "Do you want it to be a scam?"

He also said they would contact me sometime in the future — which is obviously not a real answer.

Go ahead, prove to me that you’re not scammers.

I personally know three other people whose money is currently stuck with you because of the exact same excuse.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas