The player from the Netherlands deposited €1,000 and reached a balance of €3,000 but had a withdrawal of €2,900 canceled, with the amount deducted from his balance. Wettson claims he violated a clause regarding VPN use or forged documents, which he denies, stating he played fairly and provided authentic documentation, while receiving no evidence to support their claim. He requests the return of his funds.
Wettson Casino - Player’s winnings are confiscated.
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Current status
Waiting for Casino Guru to reply
6d 23h 20m 16s
Wettson Casino
Safety Index:Very lowCase summary
Discussion
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48 minutes ago
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48 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
- Has the casino indicated that there might be a problem with approving specific documents?
- Were all deposits made from a payment method registered in your own name?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
