Wettson Casino - Pelaajan voitot takavarikoidaan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?
• Has the casino indicated that there might be a problem with approving specific documents?
• Were all deposits made from a payment method registered in your own name?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Thank you for your response.

To answer your questions:

I mainly focused on live casino.

No, nobody else from my household or using the same IP address has created or used an account at this casino.

The casino has not clearly indicated any specific issue with my documents. I have provided all requested verification documents and followed all procedures as requested.

Yes, all deposits were made using payment methods registered in my own name.

As far as I am aware, I have complied with all casino rules and verification requirements throughout the entire process.

kindly regards

[Redacted]

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any additional communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear akk3bouz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru