Wettson Casino - Player's account closure request is delayed.

This casino thrives on non gamstop addicts. I have told them more than once to close my account indefinitely due to serious gambling issues. They sent me some massive form filled with rubbish. I told them no I need it closed now for good. They say the max is 30 days this is vile and disgusting. I’ve begged them over the last few months and still they take take take. It’s really disgusting I don’t even know the amount I’ve deposited since opening but I know I’ve contacted them for help to close over 20 times. And still nothing. I think it may have closed once but obviously max is a month then they start sending me emails luring me back in. I feel sick . I know you won’t get me a penny back but it’s for awareness for others.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wettson Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there I didn’t make any request to the casino for anything yet. I had ongoing issue with a slot malfunctioning waiting for that to be sorted. Account still fully accessible and let me deposit on Friday was my last deposit.

There’s no way for me to check how much I’ve deposited since then on site. So no idea the actual amount that I’ve put in since telling them about my issues. Constant emails with deals even after telling them about my struggles. Disgraceful company who’s robbing people with issues

Dear Spearsy1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Spearsy1,

My name is Michal, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wettson Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Spearsy1,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the validator on the casino page. They have additional tools and options to assist players in these situations. Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at michal.v@casino.guru. I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Michal V