The player's requesting a refund of his deposits as he was not supposed to play in the casino. Although the player was registered from his jurisdiction in the past, he simply lost his funds by playing in the casino, so a refund is not possible. The casino also refused to provide him with the reward from a tournament (bonus money), which we accept because General Bonus terms and conditions apply - the casino has the right not to provide it. The casino acted correctly and in accordance with its terms and Conditions. After gathering all the necessary data and details, we decided to close the complaint as unjustified.
WestCasino - The player's requesting a refund of his deposits.
Closed
Our verdict
Unjustified complaint
Amount: €14,900
WestCasino
Safety Index:HighCase summary
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